Refund & Cancellation Policy

Last updated: July 2025 · Effective: July 1, 2025

    MySchoolOS is a subscription-based SaaS platform. Please read this policy carefully before making any payment.
  

1. Subscription Payments

MySchoolOS offers annual subscription plans for school management software. All subscription fees are charged upfront for the selected plan period.

Scenario	Refund Eligibility
Payment made but account not yet activated	Full refund within 48 hours of payment
Account activated and used for less than 7 days	Refund considered on a case-by-case basis; contact support
Account active for more than 7 days	No refund
Duplicate payment (same order charged twice)	Full refund of the duplicate amount
Payment deducted but subscription not activated due to technical error	Full refund or credit within 5–7 business days

2. SMS Credits

SMS credits are purchased separately and credited to your school account for use with our messaging features.

SMS credits that have not been used are refundable within 15 days of purchase.
Partially used SMS credit packs are not refundable once any credits have been consumed.
Credits are non-transferable between school accounts.
We are not responsible for delivery failures caused by incorrect phone numbers, DLT non-compliance, or telecom network issues.

3. Cancellation

You may cancel your subscription at any time from your account dashboard or by contacting our support team. Cancellation takes effect at the end of the current billing period.

Cancelling mid-subscription does not entitle you to a pro-rata refund for the unused period.
After cancellation, your account and data will remain accessible until the subscription end date.
After the end date, data is retained for 30 days and then permanently deleted.

4. Payment Failures

If a payment is initiated but fails or is declined by your bank:

No subscription activation or SMS credit is granted for failed payments.
If your bank account has been debited but the payment is shown as failed on our platform, please allow 5–7 business days for the amount to be automatically reversed to your account by your bank.
If the reversal does not occur within 7 business days, contact us with the transaction reference number.

5. Renewal Payments

Subscription renewals are initiated manually by the school administrator. We do not auto-charge or auto-debit renewal amounts. Once a renewal payment is successfully processed and the subscription period begins, it is subject to the same refund conditions as a new subscription (Section 1).

6. How to Request a Refund

To request a refund, email us at support@myschoolos.in with:

Your school name and registered subdomain
Razorpay Payment ID or Order ID
Reason for the refund request
Amount paid and date of payment

Eligible refunds are processed within 7–10 business days to the original payment method.

7. Contact

For refund and cancellation queries: support@myschoolos.in